Packaging
All of your items will be packaged carefully and must be returned to Pretty Vintage having been repackaged with due care and placed back into their original boxes or crates. The crockery is obviously fragile and if you choose to avoid a washing up surcharge and wish to wash the items yourself it is imperative that they are hand washed and dried with care. These vintage items were obviously not designed for dish washers!

Linen
Please make sure that any linen is dry and free of debris before being packed away. If tablecloths and napkins are left damp they are highly susceptible to mildew. Damage caused by mildew, cigarettes, candle burns, or heavy staining will be charged at full replacement cost which is £20 per cloth..

Charges and Damages
When your order is placed with Pretty Vintage you will be asked to secure it with a 50% payment of the value of your total order.  The balance will then be payable 30 days prior to your delivery date.  In addition there will be a £150 standard damage deposit which is payable at the same time as your balance but with a separate cheque.  This cheque will not be cashed and will be returned once all items have been checked and the order is deemed to be complete and in good order.   If there is any damage or breakage upon return of your order,  each item will be deducted from the £150 damage deposit according to the replacement price list as shown on the website. Table linen is charged at a value of £20 per tablecloth if stained or damaged.  Crockery and glassware returned chipped will be charged as broken.

Checking and Signing
It is very important that you check your items carefully upon delivery and sign the accompanying delivery note accordingly. Please bring to our attention any problem with your delivery at this time.Pretty Vintage is unable to deal with any

Hire Times
A standard order will be on hire to you for 3 days. Any extra time required may incur a surcharge but this will be discussed at the time of order.

Delivery or Collection
Pretty Vintage is very happy for you to collect your crockery and accessories from the address stipulated at the time of your order, therefore avoiding any delivery or collection charges. However if you prefer for us to deliver and collect the goods for you there is a £20 delivery charge and £20 collection charge within a 60 mile radius of Pretty Vintage. Outside of this area we will speak to you to discuss the delivery/collection charge at the time of your order. We are very happy to deliver anywhere in mainland UK and will aim to keep delivery costs to a minimum at all times.

Cancellation
If you have to cancel your order and you do so within 30 day of the agreed delivery/collection date then you will incur no charge and your deposit will be returned in full. However if cancellation takes place within 30 days of the agreed delivery/collection date your 50% pre paid deposit is non-returnable. Please make your cancellation in writing via Royal Mail to the stipulated address given on your order confirmation.